Omni-channel retailing 2015

  • Date/Time: 3rd March 2015
  • Location: Lancaster London Hotel

Visit the Red Ant stand at the annual BRC Omni-channel retailing conference. At the Conference there will be a host of thought leaders from major UK retailers who will share their experience of building fully integrated omni- channel business models.

Key themes for 2015:

  • A holistic view: How to promote an organisational culture that embraces omni-channel; ensuring full engagement and executive support, with change driven from the top
  • Mobile innovation: How to respond to changing customer behaviour with developments in mobile engagement
  • Re-evaluation the role of the store: How to optimise the role of stores to elevate the customer experience. What does the store of the future look like?
  • Providing a customer-centric experience: How to better understand your customer and re-shape your organisation to be more digitally orientated and customer-centric
  • Supply chain and fulfillment: How to improve how you serve your customers as they shop across channels
  • Technology enablers: How to design your technology road-map and assess which opportunities hold the key to unlocking the full potential of omni-channel retailing

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